Description of the displayed prices


About local currency and the Japanese yen is to set the price based on the Japanese yen (JPY), displays the currency of each country on the basis of hourly rates.

Depending on your payment institution you are using may differ from the exchange rate.
Is the amount that is displayed in the final payment to the site please note that there may be a slight difference.

Refund / return policy guidance

In order to resolve the claim in the event of a claim, we will relay it to the exhibitor so that the damage can be minimized
If the product is lost during the shipping process, we will make full payment
fromtokyo is a specialized agency service that provides Japan online purchase / delivery system and acts as agent for logistics of goods,
We are not responsible for the content or status of the product. However, in order to resolve the claim in the event of a claim,
We will try to minimize the damage, and if the product is lost during shipping, we will make full payment..
If you cancel the transaction, you will be affected fromtokyo as well as your customers. Therefore, please refrain from canceling the transaction as much as possible.
Please note that cancellation will be processed as follows.

No cancellation is made after the first payment or after the delivery of the goods has been completed.

Cancel due to wrong entry

If the cancellation is due to the fault of the exhibitor before the remittance to the exhibitor (stock shortage, product damage after the winning bid), we will refund the entire amount.
Different products and bad condition after purchase

1. If the exhibitor receives a return, exchange or refund request
- It is not possible to cancel after the first payment or after the goods have been delivered to the local area.
1) The expenses incurred and expenses incurred shall be borne by the applicant, and the agency fee shall not be refunded.
2) Expenses incurred: Local transfer fees + local shipping charges + international shipping charges + agency fees, etc.
3) International shipping costs for returned items, round-trip international shipping for exchange

2. If the exhibitor does not accept the return or refund request
1) Damaged or lost due to wrong shipping company
The shipping company will act as a damages claim. You may need to do it yourself.
*Caution: Be sure to apply for free shipping items (glass, resin finished products, ceramics, etc.) by single shipping.
2) fromtokyo If you are mistakenly lost or misjudged
If lost due to mistake of fromtokyo, you will be compensated in full, and fromtokyo will bear the expenses incurred in case of wrong delivery.