Description of the displayed prices

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About local currency and the Japanese yen

Fromtokyo.net is to set the price based on the Japanese yen (JPY), displays the currency of each country on the basis of hourly rates.

Depending on your payment institution you are using may differ from the exchange rate.
Is the amount that is displayed in the final payment to the site please note that there may be a slight difference.

Damage / loss compensation guide

Damage caused by the negligence of the shipping company during the international delivery is subject to separate terms and conditions for each delivery.
If a breakage occurs, refer to the following breakage rules and conditions, and contact the customer service center for assistance in handling the compensation.

Required Items for Damage Receipt

1. Please attach the correct photograph to confirm the waybill number attached to the packing box.
2. Photos that can confirm the package status
3. Photo of the item that can be identified as damaged
4. If you are missing the above information, please make sure to check the items
    Please do not discard the condition and internal fillers and keep them together.
5. It takes about one month for the courier to process the refund.

How to apply

1. Customer Center -> 1: 1 Contact Us -> Inquiries and Damage Reception
2. Our Customer Center -> Notification to Shipping Center -> Lost and Damaged Reception Center
3. Lost and Damage Compensation Notice Sent from the Shipper to the Shipping Center -> Complete the Refund Application at the Shipping Center
-> Refund to the Company -> Refund to the customer according to the compensation standard
4. It takes about one month for the courier's refund procedure.

If compensation is not possible

1. If mail is lost, stolen or damaged due to force majeure such as fire, natural disasters, etc.
2. Due to the cause of the sender
    - If mail is damaged due to poor packaging
    - If mail is damaged due to the nature of the article
    - If the item value is not listed
3. If it is confiscated or discarded by the authorities concerned, such as gold products
4. Recipient receives mail without objection
5. For fishing rod products or products with glass, it is not possible to return in accordance with the International Air Regulations.

* Notice for application

- Damaged goods will be collected by the customer. Do not return it to the sending country!
  Please contact us if you need to return it from the Shipping Bureau.
- Please report to us before you report damage.