Description of the displayed prices


About local currency and the Japanese yen is to set the price based on the Japanese yen (JPY), displays the currency of each country on the basis of hourly rates.

Depending on your payment institution you are using may differ from the exchange rate.
Is the amount that is displayed in the final payment to the site please note that there may be a slight difference.

Shipping Agencies Guide

Shipping Agency Information

We will deliver your Japanese goods quickly and safely.
After you have received the goods you purchased directly from Japan's online shopping mall at the local shipping center of fromtokyo. This is a service that will allow you to quickly and securely deliver your home address to the customer who registered at the time of membership registration. Your personal mailbox number will be given at the same time as you sign up for the site, and you can use it at your own address in Japan.

fromtokyo shipping agency process

  • Buy directly from Japan online shopping mall
    You can buy the goods you want directly from Japan's online shopping mall site. You must enter your country's shipping address in the Payee Address field when purchasing items
  • Fill out shipping application form
    After completing your order, please fill out the shipping application form from the shipping agency service. If the item is not delivered yet, it can not be confirmed, so delivery may be delayed. Be sure to fill out the shipping application form immediately after ordering. → [How to apply for shipping agent]
  • Local delivery in Japan
    The local delivery time in Japan can be confirmed at the time of purchase. Depending on the purchase amount, local shipping may be free of charge, and general delivery, express delivery, etc. Depending on your shipping options, you may be able to pay more and receive items faster.
  • Wearing a local logistics center in Japan
    Check your shipping agency application and process it. Application / cancellation is only possible until the arrival at the distribution center. After that, you will have to pay a commission ($3).
  • Waiting for payment
    We will inform you individually when the shipping cost is based on the actual weight and volume weight of the finished goods. If you have opted for additional options, such as inspection / repacking, we will guide you through the final payment, including any additional costs. You can only apply for shipping pending and local returns / exchanges up to the wait for payment.
  • Payment completed · Waiting for shipment
    Once the payment has been completed, the order will be placed on hold. If you pay by 20:00 on Tuesday, it will be shipped out on Thursday. If you pay by midnight on Friday, it will be shipped on Sunday.
  • International Shipping & Customs
    The goods ordered will be shipped overseas from Japan and will not be held responsible for any damage to the product that is not covered by insurance. When the goods arrive in the country, they must go through the customs procedure.
    [Checking import restrictions items]
  • Domestic delivery · Receipt of goods
    It is possible to inquire the delivery number by the waybill number which is guided when entering the country. Once you receive the item, it will be converted to shipping status and the order will be accumulated once. Total delivery is calculated as one case.